The final attempt to queue in most of our examples sets the QUEUE_MAX_PENALTY to zero, which means to try all available agents. Grandstream HT503 ATA Configuration with Asterisk FreePBX Commsprepper 34. By the above usage, agents with lower number priorities will be given the calls first, and then, if no-one picks up the call, the QUEUE_MAX_PENALTY will be incremented, and the queue tried The purpose of specifying the QUEUE_MAX_PENALTY is to develop a set of priorities amongst agents. In the above, note that the "t" option is specified, and this allows the agent picking up the incoming call the luxury of transferring the call to other parties. All sales agents that are logged in will be rung. Notice that a common pattern is followed in each of the three queue contexts:įirst, you set QUEUE_MAX_PENALTY to a value, then you call Queue(queue-name,option.) (see the Queue application documetation for details) Please note that there is only one attempt to queue a call in the sales queue.
The Contexts referenced from the nf fileīackground(digium/YourCallWillBeAnsweredByOurNextAvailableOperator) īackground(digium/NoOneIsAvailableToTakeYourCall) īackground(digium/PleaseLeaveAMessageInOurGeneralVoiceMailBox) Īnd in the dispatch context, first agents of priority 10 are tried, then 20, and if none are available, all agents are tried. If youre relatively new to Internet Telephony and VoIP, then it may come as a bit of a surprise when CallerID for incoming calls shows the phone number for both the name and number of the incoming caller or when names that popped up using your plain old telephones CallerID service no longer do. Background(digium/ThankYouForCallingDigium) īackground(digium/YourOpenSourceTelecommunicationsSupplier) īackground(digium/IfYouKnowYourPartysExtensionYouMayDialItAtAnyTime) īackground(digium/ForCustomerServicePleasePress3) īackground(digium/ForAllOtherDepartmentsPleasePress4) īackground(digium/ToSpeakWithAnOperatorPleasePress0AtAnyTime) īackground(digium/ToHearTheseOptionsRepeatedPleaseHold) īackground(digium/YouHaveMadeNoSelection)
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